Recently I started working with the Diversity Team at Genesis Housing Association, helping train their staff around disability issues. This is the Powerpoint presentation I designed for the introduction course. In the future we are planning specific courses targeted at the various departments within the organization, that explore how practice and systems can be created to ensure all of their clients can access the service Genesis provide.
I also created a simple had out called Serving Disabled Clients that covers what the staff’s responsibilities are towards disabled customers, and best practice when working with disabled people, either as clients or staff members.
I also always give out an easy read hand out on best practice around language, which outlines up to date thinking on the correct terminology to use when describing disabled people. I have found that many people panic around this issue, so a one page leaflet that can be put up on an office wall really helps.